The "Trade flow is busy" message appears when a client sends a new order to the server without waiting for a response to the previous request. Usually this message means there’s a short-term loss of connection with the trading server, and the client has not received a response from the server and his next order is put in queue on the client terminal.
"Not enough money" means the trader does not have enough money to open a position. To open position, you must make a deposit (provide the reserve funds).
A demo account is typically used to study the trading platform and trading terms of the broker, to test trading strategies and advisers. To open a demo account, you must complete the registration form.
In case the Margin level on the client’s trading account is equal to or less than the Stop Out level, the Company has the right to close any open positions on this account at the current market price compulsory without prior notice or the client’s consent. Stop Out values for all types of trading accounts can be found in the comparison table on the Company’s website. Clients should remember that Stop Loss and Take Profit levels along with Trailing Stop feature may also be the reason why their positions may be closed by the broker.
Short positions (Sell orders) are opened at the Bid (Buyers) price and closed at the Ask (Sellers) price. Long positions (Buy orders) are opened at the Ask (Sellers) price and closed at the Bid (Buyers) price.
Please note that the chart in the trading terminal shows the Bid price. If necessary, the terminal may be customized to show the Ask price.
For your short position (Sell), the Stop Loss order was set at 1.2970. The price on the chart reached 1.2968, but that’s the Bid price. Given the spread of 2 points at that moment, the Ask price was 1.2970 (i.e. Ask = Bid + Spread = 1.2968 +0.0002 = 1.2970), your position was closed, because Stop Loss orders for short positions are executed at the Ask price.
In this case, the Stop Loss order was executed correctly, because the Ask price reached the level specified in the order.
Buy Stop, Sell Stop, and Stop Loss orders are a condition, which, in case it is met, sends the Market order. The market order is executed not at the price specified in the order, but at the current price at the time of order processing. That’s why the price that exists on the market when the order is executed may differ from the price specified in the order.
Buy Limit, Sell Limit, and Take Profit orders are executed at the price specified in the order or the better price, if such price exists on the market whet the order is executed.
To calculate this parameter, we recommend you to use Forex calculator.
The formula used for calculating the margin in the base currency of the trading instrument:
<Margin> = <Contract size> / <Leverage>
The base currency of the trading instrument is the first currency in the instrument ticker, for example:
Contract size is the volume of the order in the base currency of the trading instrument.
1 lot is always equal to 100,000 units of the base currency. Therefore:
Leverage is the leverage value, for example:
After calculating the margin in the instrument base currency, it has to be converted into the account currency (USD, EUR, RUB, or GOLD) at the exchange rate that exists at the moment the position is opened.
The trader, who has leverage 1:100, buys 1 lot of EURUSD. The margin for this position is calculated in the following way:
The base currency for the EURUSD long position is EUR. The margin for this position equals to 100,000 / 100 = 1,000 EUR.
No, it’s not. To change the type or the base currency of the account, you have to open a new account with required parameters.
Switching between different account types (for instance, Pro-Cent and Fix-cent) may result in the long wait of charts updates. In order to fix this problem. You have to close the currently updating chart and open it again. To do this, right-click the currency pair ticker and choose "Chart window". If it didn’t help, close all MetaTrader windows, and restart the platform, and then again open the required chart.
Either your PC has no Internet connection or the server experiences some problems.
Try doing the following:
If none of the above steps resolve the issue, please contact our Live Support.
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