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WebTrader Platform FAQ

On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. Here may already be an answer to your question.

  1. How can i add indicators to my Web Trader charts?

    Within the Settings menu, you will find a list of Indicators. In order to add an Indicator to your chart, simply check the box of your desired Indicator. When removing your Indicator, simply uncheck the box. In order to change the settings for your Indicator, click on the arrow on the left hand side of the listed Indicator.

  2. How can i add to my Favorites?

    To add Favorites to your Favorites window within the Web Trader Platform you must select the options icon next to the symbol you wish to add and click on 'Add to my Watch list'.

  3. How can i change the colour of my chart?

    Within the Settings menu, you have access to all your General setting options, such as Chart type and Colours. You are given the choice to display your chart in dark colours or alternatively classic colours. Also within this menu, you are able to personalise your chart colourings. For example, change the colours of your candles, grid lines and cursors.

  4. How can i close my open order using the Web Trader?

    To close your order simply double click on your chosen order, within the Trades section, and an order actions window will appear. To close the order all you must do is click the Close at "current rate" button in the bottom left corner of the window. If successfully closed, you will see a confirmation screen. You can then close this window and carry on trading.

  5. How can i close part of my trade via the Web Trader?

    In order to partially close your trade, the volume must be changed within the volume box. Once making your desired changes you must then click the Partial close at "price" button. When successfully updated you should receive a confirmation screen.

    Please note that during a partial close, you are not able to modify your Stop Loss or Take Profit levels. You may however change these once you have completed the close, using the modify/close order option.

  6. How can i create a demo account from the Web Trader?

    In order to open a demo account, click on the 'Open Demo account' button on the main screen of the Web Trader. You will be required to submit a small registration form and then once you click 'Create', your account details will be provided for you.

  7. How can I modify my order within the Web Trader?

    To update/modify an open order simply double click on your chosen order, within the Trades section, and an order actions window will appear. The aspects you can choose to update are the Stop Loss and Take Profit, and their levels; it also allows you to copy the precise rate of that trade and current moment in time directly from the platform. Once you have made your desired changes you must then click 'Update'. When successfully updated you should receive a confirmation screen.

  8. How can i open new charts within the Web Trader?

    To add a chart you must select the 'Chart' option, which can be found within the actions menu on the left hand side of each of the symbols. Each symbol has its own actions menu, so please use the menu next to your desired symbol.

  9. How can I view my history within the Web Trader?

    Your trade history gives you a comprehensive run down of all your closed orders, removed pending orders and deposits/withdrawals. You can access it by pressing 'History', which is located next to the 'Trade' tab. Inside your trade history you can run a report on any period of time. All you need to do is enter the Start date and End date and then press 'Get'. The results of your designated date range will appear. You can sort the results by any column with a single-click on the header of the column.

  10. How do I change the time frame on my chart?

    A drop down menu in the top left corner of the chart area allows the choices for time periods you can select; they range from M1 = 1 Minute, to MN1 = 1 Month.

  11. How do i change the type of chart i have open?

    In order to change the type of chart, simply select your desired chart type from the drop down menu within the settings options. The chart types are as follows: Candle sticks, Bars and Lines.

  12. How do i log in to the Web Trader?

    In order to log in to the Web Trader, click on the text fields and enter your account details. Once you have entered your account number and password, select the relevant server from the drop down menu, followed by 'Log in'.

  13. How do I place a new order within the Web Trader?

    Opening a trade is simple and can be done using various methods....

    1. Double clicking any instrument in the Market Watch window
    2. Using the Spot Panes within the Favorites Section 

    Clicking or double clicking, depending on where you are opening a new order, will bring you to a new order window. When placing an order you must select the Symbol, set the Volume, you can optionally set a Stop Loss or Take Profit for the order, and then you must decide whether you want to create an Instant Execution or a Pending Order.

  14. How do I place an instant execution order?

    When opening an Instant Execution order you must choose whether to 'Buy' or 'Sell' by clicking the corresponding button. You also have the option of using and specifying a Maximum Deviation on instant executed orders.

    Once you have clicked on Buy or Sell, you will know if your order was successfully placed when a message appears stating the price, order number, symbol, and the time it was approved. You can then click on Close Window and carry on trading.

  15. How do i place a pending order within the Web Trader?

    When placing a Pending Order you do not have the ability to Buy or Sell or use the maximum deviation. Instead you must select one of the following options:

    Buy Limit

    Sell Limit

    Buy Stop

    Sell Stop

    Then you must specify the 'Price' at which you wish the pending order to be executed. You can also optionally set an 'Expiration', which is the date for the pending order to delete if it doesn't reach its Price. When finished, select the 'Set order' button.

    If the order is successfully placed, you will receive a message where it will state the price, order number, symbol, and the time it was approved. You can then click in Close Window and carry on trading.

  16. How do I place a trade from the Favorite's spot panes?

    The Spot Panes provide you with a direct link to your selected trades, which you wish to have quick access to. On a Spot Pane, you are given the Buy or Sell option with the current rates. The Spot Pane also states the spread. From the pane, you can choose your volume then, by clicking the Buy or Sell buttons, place your order. You will receive a notification saying your order was approved, which indicates your order was successfully placed.

  17. How do I remove a Favorite via the Web Trader?

    To remove a favorite, simply click on the 'x' next to the favorite you wish to close.

  18. How do i restore my Web Trader to the default screen?

    To return to the default layout, simply choose the 'Restore Layout' option from the 'Misc' menu.

  19. How do I use Maximum deviation within the Web Trader?

    To select your maximum deviation, please click the "Use maximum deviation from requested price" option. Then select the maximum number of points that the market may move from your desired price.

  20. I have clicked on a new mail, but the mail window is not appearing.

    The mail window for the Web Trader is a pop up window. Please ensure that the popup blocker of your web browser has not blocked this.

  21. I have clicked on a news article, but the news window is not appearing.

    The news window for the Web Trader is a pop up window. Please ensure that this has not been blocked by the pop up blocker of your web browser.

  22. What are the functions of the main tabs of the Web Trader?

    The main tabs along the top of the platform allow you to open closed windows. If you close a window, the relevant icon will appear highlighted. Simply click on the icon to reopen the desired window.

  23. What is maximum deviation?

    During a fast moving market, it is not always possible to execute the trade at the exact price stated. In this case, a requote will be received, allowing you to either accept or decline the new price.

    Maximum deviation allows you to specify the number of points the market may move from your desired price before you receive a requote.

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