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Technical support FAQ

On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. Here may already be an answer to your question.

  1. How to connect to my account in the terminal.

    In the top menu of the terminal, click “File” and choose “Login”. In the window that appears, enter your trading account number and password issued at registration. In the “Server” field, select the server for your account type and click “Login”.

  2. How to install a terminal on your computer.

    To start trading you must install the trading platform on your computer. Download terminal.

  3. What are the IP-addresses of servers?

    Robo-Demo IP: 81.95.148.58:443
    Robo-Pro IP: 89.108.114.36:443
    Robo-Fix IP: 89.108.114.251:443

  4. What to do if the terminal says “No connection”.

    If the terminal displays the “No connection” message, try doing the following:

    1. Check your Internet connection. Perhaps there are problems with communications on your ISP side.
    2. If your computer has a stable connection to the Internet, but the terminal still says “no connection”, try to rescan the server. Left-click on the “No connection” message and select “Rescan server” from the menu item.
    3. If none of the above steps help, in the top panel select “File” and click “Login” from the drop down menu. In the window, enter your username (trading account number), password, server address and click “Login”.
     
    If none of the above steps resolve the issue, please contact technical support.

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