Instruction for those, who have not got a card yet.
1. Login to your RoboForex Live Account. Choose “Withdrawal” from the main menu.
2. Choose “Payoneer MasterCard” from the list of the payment systems.
3. Click on the link to register a new client.
4. Read the information about registration procedure and card issue fee. If you agree to the terms and conditions, click on “Register”.
5. After reading the information below, click on “Get Payoneer Prepaid MasterCard now!”
6. Fill in all necessary fields on “Order Card” page. Please use the Latin characters only.
7. Fill in all necessary fields in “Cardholder Details” section. Please use the Latin characters only.
8. Fill in all necessary fields in “Card Account Information” section. Please use the Latin characters only.
9. Fill in all necessary fields in “Registration Verification” section. Please use the Latin characters only. Tick three boxes below to agree to the terms and conditions. Click on “Finish”.
10. Read the confirmation that your order has been received.
11. After that you will be automatically forwarded to your RoboForex Live Account page and see your Payoneer card details. The card status will be “Waiting for confirmation”.
12. After you login to the Payoneer payment system, you will receive a notification from Payoneer Customer Support, email@example.com
, and the status of your card in Live Account will be changed.
13. To login to the Payoneer payment system, enter the e-mail used during registration and your password. At the top of the page you can change the language to Russian. Then click on “Login”.
14. You will get one more message from Payoneer Inc. firstname.lastname@example.org
, specifying the date when you’ll receive your card.
15. In your RoboForex Live Account you will see your Payoneer card details. The status has been changed to “The card has been issued, but not yet activated”.
After registration with Payoneer, you will receive an email "Order Card Confirmation" from Payoneer Customer Support. You may also receive another email from Payoneer's Account Approval Department informing you that you need to send a scan copy of your national ID and a proof of your residence (e.g., utility bill). You need to send the required documentation via email at email@example.com
. After a short while you'll receive a confirmation email from Payoneer Customer Service, informing you that your documents are received and currently being processed.
A few days later you will receive an email informing you that your card is sent.
Money Load to Payoneer
1. Once your withdrawal application is processed, funds will be transferred to your Payoneer account. You will get an email notification from Payoneer letting you know that RoboForex has transferred a particular sum of money to your account.
2. Choose payment option and click on “Load”.
3. After money is loaded, the following confirmation screen will appear.