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Privacy Policy

RoboForex does not only provide services in business area, but also ensures the privacy and complete security of each of our clients. This policy applies not only to the current customers, but also to past and future clients.

Personal Information

Any information about your activities collected by our experts is used only for business purposes and is intended to increase the quality of service, timely provide you with information about new services and products of RoboForex, thoroughly assess of your financial capabilities and needs, as well as to process transactions.

What kind of information we use

  • Registration information you provided in the application and other documents (first name, middle name, last name, postal address, e-mail, date of birth, occupation, your income and assets.)
  • Information about your transactions with the partners of RoboForex and us as well as information that we exchanged, such as account balances, our answers to your questions, you trading activity.
  • Information about incoming alerts, notifications, news and subscriptions.
  • ID information used to verify your identity (passport or driver’s license, as well as information obtained from credit bureaus, address agencies and other non-RoboForex sources.)

This data is necessary to protect you and our reputation, and prevent the money laundering.

Cookies

Cookies are files that contain information used by the web site to account the traffic (the number of visitors). RoboForex can access its site cookies located on your PC to determine which ads and resources are most demanded in terms of attracting potential clients, assessing your interest in various services and tracking your activity on the site. All information is strictly confidential and is not associated with any particular client.

Security Technologies

RoboForex uses advanced technology for secured connections (SSL) to protect the information you share with us. The SSL Technology provides reliable data protection from interception by third parties. We are constantly improving our security technologies to prevent intrusions into the system.

Transmission of Information to Affiliated Company

We can share the confidential information mentioned above with our business partners to improve the service quality and inform customers about new services of the RoboForex. The list of partners includes companies that we own or manage.

Transmission of Information to Third Parties

There is no way third parties can get information about our customers, according to the rules described in the Privacy Policy. Third parties can gain access to information only if they are business partners of RoboForex. If a company is helping us provide clients with quality service and is not our partner, it can only use the information needed to ensure high quality of service.

Information may be disclosed only upon your request or with your consent. Remember, RoboForex values its reputation too much to sell your confidential information.

Transmission of Information to Governing Bodies

In exceptional cases, RoboForex may disclose customer’s personal information to third parties if such disclosure is required by applicable law or other regulations. For example, we will have to disclose personal information to comply with court orders or official inquiries, as well as in the case of the protection of our rights and property.

Refusal to Provide Information

You have the right to refuse to provide information requested by our experts. In this event, we cannot give you full support and guarantee quality service for your accounts, since we have to make sure all the information you provide is absolutely accurate and inform you in timely manner of any changes in your information.

ROBOFOREX LP is a member of the Financial Services Complaints Ltd.,
and is registered as a financial services provider in the Financial Service Provider
Register New Zealand with registration number FSP246525.