Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Learn more Got it
Dakar 2017
Roboforex is an official sponsor
of "Starikovich-Heskes Team"
at the Dakar 2017
Home / About Us / Service Quality
Ask a question
Did not find the information you need? Ask your questions and get answers online!
Enter chat
Or enter your phone number in the form below and we will call you right away.
Call back




Service Quality

RoboForex has conducted a service quality survey among its clients. More than 1335 respondents have taken part in the survey.

  • The majority of clients like the current website design and navigation

    1335
    • 85,9%Yes, I like the website design
    • 6,5%The website is not user-friendly enough
    • 1,0%I am not satisfied with the website navigation
    • 0,9%I do not like the website design
    • 5,7%I seldom visit the website
  • Nearly half of clients have not contacted the Support Service Center that indicates the high quality services

     
     

    73,9% of clients who have contacted the Live Support are satisfied with the quality of the provided services

    • 73,9%
      Excellent. My problem has been solved
    • 18,1%
      Average. Solving my problem took too much time
    • 4,4%
      Satisfactory. My problem has been solved only partially
    • 1,6%
      Poor. My problem has not been solved
    • 2,0%
      Others
     
  • Estimation of the information support quality: analytical services, currency instruments forecasts, information services of the Company

    • 34,7%
       
      Excellent
    • 41,4%
       
      Good
    • 15,5%
       
      As in other companies
    • 7,4%
       
      Satisfactory
    • 1%
       
      Poor
  • The majority of clients would recommend RoboForex to their friends and acquaintances

    •  
      43,3%
      Yes, I have already recommended RoboForex to my friends and acquaintances
    •  
      16,3%
      I have not recommended RoboForex yet, but I am going to do it
    •  
      29,7%
      Very likely
    •  
      1,3%
      Slightly likely
    •  
      2,2%
      Unlikely
    •  
      0,7%
      I will not recommend it
    •  
      6,5%
      No answer
  • Why do clients choose our Company?

    •  
      8,6%
      Cent accounts
    •  
      8,3%
      Convenient and fast deposit/withdrawal, a wide range of payment systems
    •  
      7,9%
      No minimum deposit
    •  
      6,9%
      High quality and speed of orders execution
    •  
      6,2%
      No scalping restrictions
    •  
      6,1%
      The opportunity to use trading robots / advisors without any restrictions
    •  
      5,2%
      Convenient and functional Members Area
    •  
      5,2%
      Low spreads
    •  
      5,0%
      Convenient and functional trading terminals MetaTrader4, MetaTrader5, cTrader
    •  
      5,0%
      In general, favorable trading terms and conditions
    •  
      4,4%
      Good reviews and comments referring to the Company in the Internet
    •  
      4,1%
      High leverage
    •  
      27,1%
      Others
  • RoboForex would like to thank everyone who took the time to participate in the recent survey. Your opinion is very important for us: it helps our company to determine more accurately the directions for future development. We will analyze survey results and do our best to ensure the improvement of our services.