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Dakar 2017
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Verification FAQ

On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. There may already be an answer to your question.

  1. What is the complete verification and what is it for?

    Verification is a documentary confirmation of your personal information.

    The main purpose of verification is to increase the safety level of your funds and Members Area. In addition to that, verified clients get an access to several additional services. To complete the procedure, you have to pass the following two steps: passport verification (a documentary confirmation of your identity) and address verification (a documentary confirmation of your actual residence or address).

  2. How do I pass the passport verification?

    To pass the passport verification, you have to fill in a special form in your Members Area and attach a scanned copy of the document. Please note, that you can pass the verification using not only your passport, but also other documents certifying the identity.

    The complete list of documents and requirements for the passport verification can be found on "Verification" page of our website.

  3. How do I pass the address verification?

    To verify your address, you have to fill in a special form in your Members Area and attach a scanned copy of the document.

    The complete list of documents and requirements for the address verification can be found on "Verification" page of our website.

  4. How much time does the verification take?

    The complete verification takes 2 business days.

  5. What do I do if I don’t have any scanned images of my documents?

    Apart from scanners, documents for passing the verification can be captured by means of:

    • Photo camera
    • Web camera
    • Mobile phone

    The most important thing is that the digital copy of the document could provide a clear vision of all required information. The complete list of documents and requirements for verification can be found on "Verification" page of our website.

  6. How do you ensure security of my personal information?

    Our Company implements a modern SSL (Secure Sockets Layer) technology, which is used to guarantee the safety of the information you provide. The SSL technology provides reliable protection and prevents your personal information from being accessed and stolen by the third parties. We’re constantly improving our safety technologies in order to avoid illegal infiltration into the system and eliminate any unauthorized access to our database.

    More detailed information about security of your funds and personal information can be found on "Privacy Policy" and "Security of your money" pages of our website.

  7. What do I do in case I don’t receive SMS with the confirmation code?
    What do I do in case I don’t receive SMS with the confirmation code?

    SMS with the confirmation code is usually delivered in several minutes, but sometimes this process may take up to 10-15 minutes. If you don’t receive the message for a longer period, please follow these recommendations:

    1. Make sure that your phone is on.
    2. Check if the phone has enough free memory for new SMS.
    3. Restart your phone and check if it can receive messages once again.
    4. Click "Send SMS again".
    5. If the problem hasn’t been solved, contact our 24/7 Live Support.

    Please note that if you weren’t able to receive the confirmation code during the SMS verification, you can enter other phone number and try one more time.

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