On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. There may already be an answer to your question.
Verification is a documentary confirmation of your personal information.
The main purpose of verification is to increase the safety level of your funds and Members Area. In addition to that, verified clients get an access to several additional services. To complete the procedure, you have to pass the following two steps: passport verification (a documentary confirmation of your identity) and address verification (a documentary confirmation of your actual residence or address).
To pass the passport verification, you have to fill in a special form in your Members Area and attach a scanned copy of the document. Please note, that you can pass the verification using not only your passport, but also other documents certifying the identity.
The complete list of documents and requirements for the passport verification can be found on "Verification" page of our website.
The complete verification takes 2 business days.
Apart from scanners, documents for passing the verification can be captured by means of:
The most important thing is that the digital copy of the document could provide a clear vision of all required information. The complete list of documents and requirements for verification can be found on "Verification" page of our website.
Our Company implements a modern SSL (Secure Sockets Layer) technology, which is used to guarantee the safety of the information you provide. The SSL technology provides reliable protection and prevents your personal information from being accessed and stolen by the third parties. We’re constantly improving our safety technologies in order to avoid illegal infiltration into the system and eliminate any unauthorized access to our database.
SMS with the confirmation code is usually delivered in several minutes, but sometimes this process may take up to 10-15 minutes. If you don’t receive the message for a longer period, please follow these recommendations:
Please note that if you weren’t able to receive the confirmation code during the SMS verification, you can enter other phone number and try one more time.
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