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Trading FAQ

On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. There may already be an answer to your question.

  1. Why was the position not closed even when the price was on the chart?

    Remember that there are two prices in the market: the price of sellers (ask) and the price of buyers (bid).

    The chart shows the bid price.
    So:
    • A sell order is opened at the bid price, and is closed at the ask price.
    • A buy order is opened at the ask price, and is closed at the bid price.
    Consider this example:
     
    For your SELL order, the stop-loss order is set at the price of 1.2970. The price in the chart reached 1.2968, but the order was closed by stop-loss price. In this case, 1.2968 is the bid price, and given the spread of 2 points, the ask price was 1.2970 (i.e. ask = bid + spread = 1.2968 +0.0002 = 1.2970).
     
    SELL orders are executed at the ask price. Therefore, the SELL order was closed by stop-loss order at the price “bid 1.2968 ask 1.2970.”
  2. Why was the order closed without my participation?

    In case the Margin Level on the Client’s trading account becomes equal or lower than the Stop Out value, the Company has the right to close all open positions on the Client’s trading account compulsory at the current market price without any preliminary notification and Client’s consent. Stop Out values for each of account types are specified in comparison table of account types on the Company’s website. Also, one should take into account that Stop Loss, Take Profit, and Trailing Stop may also influence the position closure.

  3. How to open a position.

    To open a position in a terminal window, right-click the selected tool and in the window which appears, choose “New order”. After this you should set the parameters for the order and open the position by pressing the “Buy / Sell.”

  4. Why was the order not executed at the declared price?

    Buy Stop, Sell Stop, and Stop Loss orders are executed at the current price at the time of order processing. Buy Limit, Sell Limit, and Take Profit orders are executed at the price of the order.

  5. What is level?

    The level is a ratio between the trader’s own funds and borrowed funds, which a trader borrows from his broker. 1:100 level means that for a transaction you must have a trading account with amount 100 times less than the sum of the transaction.

    Example: a trader chooses the 1:500 level and has 200 euros on his account. Level 1:500 allows him to buy a contract worth 100.000 euros.
  6. What is a lot?

    Lot is a unit of transactions in trades.

  7. How does the stop order work?
    Stop Loss
    This order is intended to minimize financial losses in the event of adverse exchange rate fluctuations in the market. If the market price reaches a level specified in the stop order, the position is automatically opened or closed. Such an order is always connected to an opened position or a pending order. To execute the order, the bid price (for long positions) or the ask price (for short positions) is used.
     
    Take Profit
    This order is intended to take profit, if the price reaches the forecast level. If the price in the market reaches the take profit level, the transaction is closed with a profit. Such an order is always connected to an opened position or a pending order. To execute the order, the bid price (for long positions) or the ask price (for short positions) is used.
  8. How is profit in FOREX calculated?

    Let’s suppose you purchased 1 lot EURUSD at 1.2291 and closed the position at 1.2391. What is the profit? Opening the position, you bought 100,000 EUR and sold 1.2291 * 100,000 = 122,910 USD. Closing the deal, you sold 100,000 EUR and bought 1.2391 * 100,000 = 123,910 USD. Your profit will be 123910-122910 = 1000 USD.

  9. How is a Swap calculated?

    On Forex market, clients are charged with Rollover (Swap) charges for transiting the position over midnight. The amount of Swap depends on the difference between bank rates of the base currency and secondary currency in a currency pair. Swaps can have either positive or negative value.

    RoboForex swap rates are established in accordance with swap rates from our liquidity providers. Current swap rates for each trading instrument can be found in "Contract Specifications" section of our website.

  10. Why can I not sell at the weekend?

    The FOREX is not open on the weekend.

  11. How risky are operations in Forex?

    The risks of trading in financial markets are determined on the basis of two categories - risk and return, i.e. the greater the level and potential profits, the higher the level of risk. Reduce risks by setting a stop order, as well as using less level.

  12. What types of pending orders do you use?

    Pending order is the client's commitment to the brokerage company to buy or sell a security at a pre-defined price in the future. This type of orders is used for opening of a trade position provided the future quotes reach the pre-defined level. There are four types of pending orders available in the terminal:

    1. Buy Limit — buy provided the future "ASK" price is equal to the pre-defined value. The current price level is higher than the value of the placed order. Orders of this type are usually placed in anticipation  that the security price, having fallen to a certain level, will increase;

    2. Buy Stop — buy provided the future "ASK" price is equal to the pre-defined value. The current price level is lower than the value of the placed order. Orders of this type are usually placed in anticipation that the security price, having reached a certain level, will keep increasing;

    3. Sell Limit — sell provided the future "BID" price is equal to the pre-defined value. The current price level is lower than the value of the placed order. Orders of this type are usually placed in anticipation that the security price, having increased to a certain level, will fall;

    4. Sell Stop — sell provided the future "BID" price is equal to the pre-defined value. The current price level is higher than the value of the placed order. Orders of this type are usually placed in anticipation that the security price, having reached a certain level, will keep on falling.

    types of pending orders

     


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