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iPad Trader FAQ

On this page you can ask our manager any questions you have. The reply to your question will be sent to your e-mail. Before asking, please look through this page and read the information on it. There may already be an answer to your question.

  1. Can I close part of my trade?

    The partial close option allows you to close part of your trade, leaving the remaining Volume open. In order to partially close your trade, double click on your desired trade and an order update screen will then show. The Volume must be changed within the Volume box. Once you have made your desired changes you must then click the 'Close' button. When successfully updated you should receive a confirmation screen.

  2. How can i modify my order?

    Clicking on an Open position will give you full details of that order. From here, you can Close/Update trades. If you change or set a Stop Loss (S/L) or Take Profit (T/P) on an open order you must simply click on the 'Update' button to confirm the changes. A confirmation screen should appear shortly after confirming the order.

    If you select a Pending order from the positions area, you have the option to Update/Delete the pending order. You can change or adjust the open price, the Stop Loss (S/L) and the Take profit (T/P), remembering after making such changes to click on 'Update'. Again, a confirmation should appear shortly after. When choosing to delete a pending order you should also receive a confirmation. After modifying a pending order and selecting Update your request will be confirmed.

  3. How do i log into my iPad Trader?

    Click on the iPad Trader icon logo and you will come to a login page for your trading account.

    Click on the text fields to edit and input your login and password:

    Login - Your trading account login.

    Password - Your trading account password.

    Servers - By clicking on the 'Server' button, you have the option of selecting the server.

    After entering your account login details, click on the 'Login' button.

    Once clicking on the login button your iPad will attempt to connect to the server and log you into your trading account.

  4. How do I place an order using my iPad?

    Opening an order is simple and can be done from either the Rates section or the Favorites section of the iPad Trader. A new order can be placed by selecting a trading instrument of your choice from the main screens of both the Favorites and Rates sections.

    Clicking on your desired trade will bring you to a new order screen (At the top there are 2 tabs, Instant/Market and Pending).

    For instant orders you can select and change the volume (vol), set a stop loss (S/L) or take profit (T/P), and choose whether to 'Buy' or 'Sell' by clicking the corresponding button. For Market orders, you can select and change the volume (vol) and choose whether to 'Buy' or 'Sell' by clicking the corresponding button.

    To create a Pending order you must select the 'Pending' button and the criteria for creating a pending order will appear. Again, you have the volume (vol), stop loss (S/L), and take profit (T/P). With the pending order, you set the price which you want the order to be activated at. Enter the rate into the 'At price' area then click on the 'Place order' button.

  5. How do I see my charts on my iPad?

    Double tapping into the chart areas will bring you up a larger view of that trades chart. On either chart view you have the ability to zoom in and out - this involves the opening and closing of 2 fingers - you can switch to different time periods using the tabs on top of either chart, and scroll back on the chart. In addition, if you have the full view open for any chart on a trade, you can turn your iPad horizontally and the chart will open to a wider view. Selected chart zoom and periods are saved when you exit the chart.

  6. I saved my password when logging in, but no password is shown in the accounts list?

    Please ensure that the 'Remember password' option is switched ON within the settings of your iPad, before logging into your iPad Trader.

    If you have previously saved this account with no password, you are able to remove this from the accounts list via the Edit option. Once removed you can then proceed to log in again with the 'Remember password' option switched on.

  7. My password has been saved, how do i remove this?

    In order to remove the account (for which the password has been saved) from the Accounts list, please select the Edit option from within the Accounts list page.

    Here you are able to remove accounts from the saved list.


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