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Home / About Us / FAQ / I can not connect to the iTrader platform?
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I can not connect to the iTrader platform?

There may be a number of things preventing you from connecting to your iTrader. One of these things may be that your service provider does not support direct TCP/IP connection or ports 443 and 80 may be blocked by your provider. Please contact your provider who can provide this information for you.

In the case of using your WIFI connection to connect to the platform, please be aware that our applications do not support proxy servers to connect to the internet.